Shipping Policy

Shipping Policy — AVERNOA

 

Thank you for shopping at AVERNOA. Below you will find all details related to our shipping process, delivery times, and order handling.

1. Order Processing Time

All orders are processed within 1–3 business days.
Orders are not processed on weekends or holidays.

If we experience a high volume of orders, processing times may take slightly longer. If there is a significant delay, we will notify you by email.

2. Shipping Times

AVERNOA ships to customers worldwide. Delivery times depend on the destination and local carriers.

Estimated delivery times:

  • USA: 7–15 business days

  • UK, Canada, Australia: 7–18 business days

  • Europe: 7–18 business days

  • Rest of the World: 10–25 business days

Please note: These are estimates. Shipping delays may occur due to customs, weather conditions, or carrier issues.

3. Tracking Information

Once your order is shipped, you will receive a tracking number by email.
Tracking updates may take 2–5 days to appear in the system.

4. Shipping Costs

Shipping costs are calculated at checkout depending on your location and offers available.
From time to time, AVERNOA may offer free shipping promotions.

5. Incorrect Shipping Information

Please double-check your shipping address before finalizing your order.
AVERNOA is not responsible for:

  • incorrect or incomplete addresses

  • failed deliveries due to missing information

  • re-shipping fees caused by customer error

If your order is returned to us due to an incorrect address, we can reship it once the correct address and reshipping fee are provided.

6. Lost or Stolen Packages

AVERNOA is not responsible for packages once they are marked as delivered by the carrier.
If your package is lost or missing:

  1. Check with neighbors or building managers

  2. Contact the carrier directly

  3. Then contact us at [your store email] for assistance

We will do our best to help, but we cannot refund orders marked as delivered.

7. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • your order number

  • photos of the product

  • photos of the packaging

We will provide a solution (replacement or refund depending on the case).

8. Customs, Duties & Taxes

Some countries may apply customs fees or import taxes.
AVERNOA is not responsible for these charges, as they vary by country and are determined by local authorities.

9. Delayed Delivery

While we do our best to deliver orders on time, delays may occur due to:

  • customs inspections

  • local postal delays

  • holidays

  • weather issues

  • high-volume seasons

AVERNOA cannot be held responsible for these delays.

10. Contact Us

If you have any questions about your order or shipping, feel free to contact us:

avernoa@support.com